By guest writer Rhonda Hutchison, our Web Dev gal. Problem: How to remove the disabled Create PDF plug-in from the Mozilla add-on list when there is no option shown to remove or delete it. Find out why some webpages aren't loading completely Summary: #1 Caused by Adobe Acrobat X global browser addon. Several solutions - … Continue reading Adobe Acrobat – Create PDF plug-in disabled and doesn’t have a remove or delete button.
Our current focus is on Security and Disaster Recovery. I have two examples: First - A few years ago a client of mine clicked on the wrong thing - an attachment on a UPS email. He hadn't shipped anything with UPS recently, but maybe someone sent him something? It was loaded with the first variant … Continue reading The Perils of Interconnectedness and the Crypto Virus
Written by guest blogger, V. Jordan Hutchison, aka "The Intern" It happens to the best of us. You're going through your day normally, using good internet safety practices and answering emails. All of a sudden, a friend or family member forwards you a strange email you apparently sent them. "You've been hacked," the subject reads. … Continue reading Help! My email was hacked!
Short answer - yes, and why haven't you done this already? There's a famous story floating around the internet about a man named Mr. Masala who deleted all of his company's data with one line of bad code.1 It's since been debunked as a hoax but the message is still powerful. According to slashdot.org, Mr. … Continue reading Do I really need to run backups?
Hey all, Finally getting back to the blog thing! It's been a crazy year, and just like other parts of life and work I let this go as other fires needed tending. This is just like the Dreaded B-Word, BACKUPS. I know what you saying, "Yeah TG, I KNOW it's important! I have this Friend … Continue reading It’s Been Awhile! Just like the Backups!
New Virus - (actually an old one, repackaged and made even more evil) - CryptoLocker(Ransomware) is out and about. According to just about everyone that you can read or find on the Net, it's an evil thing. First, when you get an email from someone that you don't know - that has an attachment (usually … Continue reading Crypto Locker – Ransomware – And “I wish I had Backed Up My Stuff!”
In Windows 7, Outlook Express has gone away. MS wants us to use a Live account, or Hotmail, or Exchange, however some folks still like the Outlook Express look and feel and simplicity. Since OE is not included in Win7 (or 8) you may want to use an alternative like Mozilla Thunderbird, which is a … Continue reading Import Outlook Express Address Book to Thunderbird in Win 7
Alright folks, this is one of those times that I really, really like to post. There were NEW THINGS tonight, I have a new Toy. I purchased a Nokia Lumia 900 - Windows 7 phone.. I have to admit, I have used an Iphone for quite some time for only one reason - local USB … Continue reading Sync Outlook to Windows Phone 7 – No Cloud
Zero Access Virus - the New Thing in IT has been stomping through the world of IT for a while now and I have to say that I don't see tons of things that are consistent about it. I have cleaned three computers that had it, and did it differently each time, one I had to just erase and start over with. (sometimes this is just the best anyway - backup your stuff first!)
I have to give some Shout Outs to several folks for information and tools - first off my lovely daughter (A&M IT, working on a Engineering degree), for a heads up and a link with some info*. Second to Kaspersky AV for an awesome Rescue CD - I used parts of both and then some other repairs that I have been forced to learn on the way - because the cure was worse it seemed.
First off, the indications are wide and varied - intermittent loss of network connections, very slow internet surfing, redirects, and in some cases stop errors - specifically Stop 8E, in iaStor.sys. I am going to start with this one, it's the most recent and I discovered a few things on the way.
.The Setup - Dell Precision M6500 Laptop (Mobile Workstation), Windows 7 Pro(32bit), 4GB, 250gb RAM.
Issues - Everything working fine (supposedly) and then BSOD Stop 8E referencing IaStor.sys - this is part of the Intel RAID Management software and is used for RAID configuration and drivers on the system. Strangely the laptop would boot in Safe Mode which is wonderful, usually.
Ran CHKDSK /R, booted from boot CD and replaced file, scanned with Combofix*, Supersantispyware, RKILL, Malawarebytes Antimalware - from Hiren's 15.1 Boot CD.
Found lots of stuff, cleaned it, same error. It's probably a ROOTKIT then, tried DR Web Cure IT, AVG Rescue CD, etc. Same issue. BSOD 8E IaStor.sys.
Then I found Kaspersky Rescue CD, updated, ran, found the ROOTKIT, Trojan, and cleaned it. So, now I'm happy. Reboot, get new error - Stop error 7D - this one is basically saying "what did you do to the HD man?", this one I have seen before. Safe Mode stops working (sigh).
Some caveats here, if you use the "Repair Start up" from a Windows CD (must be the SAME version that you have by the way - 32bit for 32bit, 64bit for 64bit, Pro for Pro, etc.) - you will spend a lot of time watching it try to repair and then figuring out that it can't so Recovery gives up and want's to call home to MS, but then can't get there. I found lots of sites that suggested booting from Windows CD, going to a Command Prompt, and then running BootRec /FIXMBR, Bootrec /FIXBOOT, and BootRec /rebuildbcd. i have actually used this before to salvage a drive - and used it here as well but there were two things that happened that you should watch for.
First off, when you boot from CD you will notice at the prompt that your drive letter is X:, this is fine. Check to see what drive your OS is on at that point. If you have the Dell Recovery partition on the machine there is a chance that you will suddenly have THAT partition be the C: and then your OS and programs on D: - if not then all is well, run Bootrec /Fixmbr, Bootrec /Fixboot, and finally Bootrec /rebuildbcd.
If the drive letters are switched you will need to change them.
I used a Hiren's Boot CD 15.1 for this. Boot from Hiren's, change the drive letters, to what they were supposed to be - MAKE SURE that the correct C: Drive is marked as ACTIVE! If not it won't boot. After you do this run the Bootrec commands again, the rebuildbcd should now find your windows installation and all should be good.
Years ago, we bought our first car. We were upreprepared for buying a car but we had money, and we had good jobs, so why not? I had spent my driving life always in a junker - they sorta ran but might not if it was too cold, hot, or the sunspots were just right. So … Continue reading Get The Radio